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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Galaxy S7 Galaxy S7

Category

Phone

Report number

20171030-BFC55-2147396339

Ownership age

About 18 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171030-BFC55-2147396339. Matched catalog product: Galaxy S7 Galaxy S7. Source model text: CE1068. Incident: Today as I was going to school I put my samsung galaxy s7 in my passenger side seat, while still parked i turned it on. after driving for a few moments I smelled something burning as i looked to my right i realized flames were coming out of my smartphone. I have contacted sprint my provider who provided me with this chat log:Chat ID: [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171030-BFC55-2147396339. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.