SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171103-C9C20-1710226. Severity: Incident, No Injury. Product: Kenmore 790.92402011 (Electric Oven Range). Incident: 10/31/2017 - The consumer indicates that he set the oven to bake cookies at 325 degrees Fahrenheit when approximately fifteen minutes later he noticed smoke coming from the unit. The consumer states that the oven had switched from bake to broil on its own. The consumer opened the oven door and realized the cookies were burnt black. The consumer turned off the oven. 11/01/2017- The consumer tried to bake cookies again however the same thing happened; after approximately ten minutes after he put the oven to bake, the unit was smoking and the Control Panel indicated that the oven was broiling and not baking. The consumer contacted the Fire Department; when they went over his home they advised him to open all windows and also helped him take the oven range outside. The consumer believes the Control Panel is faulty and thus causing the problem. 11/03/2017 - The consumer contacted the Manufacturer and explained the situation. The representative he spoke to at their Claims Department informed him somebody would get back to him within a couple of days so they can set p an inspection date. The consumer states that prior to the incident, the oven range was used approximately twice daily. The consumer is unsure if he will keep his unit for the next thirty days.