SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171105-56BA5-2147395852. Severity: Incident, No Injury. Product: Frigidaire GLGF388DS (Gas Range). Incident: Approximately 1- 1 1/2 hours after beginning the the self clean cycle on my Frigidaire Gas Range Model # GLGF388DS Serial #VF51020957 I smelled & observed heavy black smoke coming from the top of the oven. I observed either flames or very bright red looking like flames in the oven, observed that the control pad was not lit i.e. time & temperature set panel & it was singed with black soot around the outside of the panel but worse were the flames that were shooting out from the back top of the oven. I quickly poured some water on the flames & then used our fire extinguisher to stop the fire. The fire department was called but luckily we had successfully put the fire out before the fire department arrived. The oven door remained locked & when we unscrewed the back panel we saw where the flame was as well as the destroyed wires making the stove inoperable. We were very lucky that I was right near the stove when I smelled the smoke, had a fire extinguisher & only had to buy a new stove. I reported this occurrence to Frigidaire & they claim that they have no record of a similar incident & it was out of warranty & that they would not come to my home to inspect the stove. I feel that people should know never to leave your home or go to sleep while running the self clean cycle & if possible stay close by your stove in the event of fire.