SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171109-D9E8C-2147395628. Severity: Injury, No First Aid or Medical Attention Received. Product: Maytag MGC2TC100D35C (3 ton furnace with A/C). Incident: I'm writing this while some smoke still remains in my home after the Fire Department spent 30 minutes blowing out as much as they could. My 5 year old Maytag MGC2TC has had serious problems almost from installation. The furnace failed the first time within 4 months of installation. The house was barely above freezing when our son stopped by to check on the home. He brought in 4 electric heaters to keep the home from freezing until American Heating & Cooling of McHenry, IL could fix it. They stated the thermostat wasn't compatible with the new furnace and installed a temp. Almost exactly a year after installation, the cooling unit malfunctioned and American installed a new Honeywell Vison Pro thermostat for $245. The blower motor failed in year 3 and was replaced after several days at no charge. The heat exchanger burned through in year 4 and American disassembled the furnace and left us with no heat for 3 weeks in late October 2016. When I complained about them not returning, they said I was rude and wouldn't return to fix the disassembled furnace they had sold me 4 years earlier. I called the distributor and got the heat exchanger replaced under warranty. I was charged $475. for labor and shipping of the part. They furnace failed to work again about 2 weeks ago in early October. A "high pressure sensor" needed replacing for $145. This morning I was awakened by our alarm and fire detection system. The home was filled with grey smoke coming through the heat registers. There were no visible burn marks on the outside of the furnace, but it was hot to the touch. When the furnac