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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Carrier 58MVC120-F-10120

Category

Home & Garden

Report number

20171113-389B0-2147395465

Ownership age

About 97 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20171113-389B0-2147395465. Matched catalog product: Carrier 58MVC120-F-10120. Source model text: 58MV. Incident: We installed a Carrier gas furnace (Model 58MV). In March it stopped working and after 6 service calls from 2 different Carrier service companies (and a replaced fan and motherboard), we were told that the problem is with a heat exchanger that has been known to fail and possibly lead to carbon monoxide poisoning. Here is one of many articles from HVAC companies about it:

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171113-389B0-2147395465. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.