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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Maytag MHW5100 DCO

Category

Kitchen Appliance

Report number

20171128-4DC17-1715430

Ownership age

About 28 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20171128-4DC17-1715430. Severity: Incident, No Injury. Product: Maytag MHW5100 DCO (Front loading washer Model # MHW5100 DCO Serial # C42950862). Incident: This caller is reporting her front loading washer that she purchased July 2015 from retailer in Hawaii. She had no problems with the washer until November 28, 2017 which is the afternoon that it exploded. Her 35 year old daughter put a small load of clothes in the washer, turned it on and walked away, however a short time later the daughter, her father and other household members heard an explosion, the daughter went to see what had happened and came for her father telling him that the washer had exploded and pieces of it were scattered around the laundry room. The caller is reporting this incident as a severe injury hazard due to flying debris from the washer. There are no injuries to report The caller has not contacted the manufacturer but she does intend to contact them.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171128-4DC17-1715430. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.