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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Cuisinart DFP-14BCN

Category

Home & Garden

Report number

20171204-D5DFB-2147394840

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20171204-D5DFB-2147394840. Severity: Incident, No Injury. Matched catalog product: Cuisinart DFP-14BCN. Source model text: DFP-14cny #60706cs. Incident: The blade on my Cuisinart model DFP-14BCNY 14-Cup #60706cs comes detached from the stem when slicing. The blade comes to the top of the lid and has gouged out the top from hitting the lid. If I wasn't quick to stop the machine the bade could crack the top. I have been in communication with Cuisinart several times. The machine has been sent back twice and the problem is still not fixed. Cuisinart has issued a call tag for the third time I will be sending the machine back to them. I have asked for a refund. I do believe that there is no current fix for this machine. It appears to be an issue with the stem and blade not keeping contact. I have owned another Cuisinart food processor that was 35 years old with no difficulty. [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171204-D5DFB-2147394840. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.