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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20171213-DFB81-2147394610

Ownership age

About 28 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20171213-DFB81-2147394610. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE80T12EC55U0. Incident: About a year and a half ago we purchase a Rheem Performance Platinum Water Heater from The Home Depot store in Iwilei. We registered the product with the company upon purchase and had it installed without incident. We have not had contact with the company since. Around 7pm HST on December 12, 2017 the Water Heater stopped working accompanied by a burning smell. Upon inspection of the Water Heater there are black scorch marks surrounding the control panel.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171213-DFB81-2147394610. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.