SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171226-3DBA3-2147394283. Severity: Incident, No Injury. Product: Microsoft Surface Book (Microsoft Surface Book (laptop)). Incident: On Friday, December 8th 2017 at ~ 5:40 PM Eastern Standard Time my daughter, who was working on a college paper, screamed to me that her Microsoft Surface Book was smoking and sparking. I ran into the room and immediately unplugged it. Upon a closer look, I could see where the power supply wires were frayed and the Surface had a burn mark. This was extremely concerning as my daughter narrowly escaped being burned (the Surface was in her lap when the unit started smoking and burning) or when unattended the Surface Book could have caught my house on fire. Note: The Surface Book was purchased in 2017 and is only 7 months old. This does not appear to be an isolated incident because if you go on Microsoft's website under Microsoft Store - [ https://www.microsoft.com/en-us/store/d/surface-book-power-supply-unit/920j5rj42kd6?activetab=pivot%3areviewstab#ratings-reviews ] there are numerous reviews about this specific power supply with frayed wires. Further, there is even a history of faulty power supplies with a similar product as Microsoft issued a recall for the Surface Pro power supplies in 2016. I truly believe my family dodged a bullet here in terms of my daughter not getting burned and/or my house being set on fire. I think the pictures are pretty telling as to the danger these power supplies pose. I am reporting this product because a) there is clearly a defect in the power supply as evidenced by the multiple reported occurrences b) I would hope you agree there is a safety issue and begin to take appropriate action so as to mitigate any additional fire hazards or tragedies