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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung FTQ353IWUX

Category

Kitchen Appliance

Report number

20171229-36560-2147394178

Ownership age

About 93 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20171229-36560-2147394178. Severity: Incident, No Injury. Matched catalog product: Samsung FTQ353IWUX. Incident: We have a stainless & black Samsung model #FTQ353IWUX conduction ceramic cook top & self/steam cleaning convection oven which we bought in 2010. The back of the digital control panel popped & caught fire while heating a frozen pizza. The fire was rolling out the back of the stove and up on to the cabinets above, if we had not been right there when it happened, it could have resulted in a much larger fire. The control panel quit operating once it caught fire but the oven did not. The door had initially locked shut when I tried to pull the stove out from between the cabinets, but it eventually let me open the door (which was very hot) so I could pull it out, put out the fire (I had to blow it out since I did not have an extinguisher handy), and unplug the power cord. I took the back panel off of the back of the control panel and saw that a power relay (Tyco Electronics T9ASID22-12 Porter Brumfield) on the back of the circuit panel marked "Broil" had the side blown out of it and melted & caught fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20171229-36560-2147394178. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.