afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Insignia NS-P10A8100

Category

Electronics

Report number

20180108-C1D8D-2147393893

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180108-C1D8D-2147393893. Severity: Incident, No Injury. Product: Insignia NS-P10A8100 (Insignia 10.1" FLEX Tablet for [REDACTED]). Incident: My grandson was charging his new 10.1" FLEX tablet for [REDACTED] (Insignia) with the cord included with the tablet. When he went to unplug it it was very hot and smoking. He screamed, "something is on fire". I ran to him, smelled the pungent smell of burning plastic, and quickly unplugged the charger cord from the wall. Once it cooled enough to touch, we could see that the plug into the computer was melted and its shape was distorted. On the tablet itself, where it plugged in, the plastic was also melted. We later attempted to charge the tablet with another plug, but it no longer will charge. We even re-tried the melted charger, but it would not charge the tablet. My grandson was terrified by this incident (he is 6) and is devastated by the loss of his best Christmas gift. I have contacted the company, www.insigniaproducts.com and am waiting for the receipt from his aunt in order to replace the tablet. However, I believe this is serious enough to report to you in order to prevent potential fires, burns and even deaths.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20180108-C1D8D-2147393893. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.