afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WMH32519FS

Category

Kitchen Appliance

Report number

20180207-BAA5C-1733101

Ownership age

About 15 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180207-BAA5C-1733101. Severity: Incident, No Injury. Product: Whirlpool WMH32519FS (Electric Range). Incident: This consumer is reporting his electric range for the second time for the same type of incidents which is the range turning on with the consumer unable to turn it off. That incident report was # 20170626-C9BC6-1674603.he He is now reporting that 7 months has passed and the range is now turning itself on again as of February 4th or 5th, 2018. He contacted the manufacturer who advised him that they would send someone out this time but not again. The tech came to the caller's home and during inspection and repair informed him that he lives in an area where there are a lot of outages and power surges then commented that these outages and surges may be 'messing with' the timer in his range causing the control panels disruption and possibly the burners are acting as timers by coming on then going off. The caller states that he should not be held responsible for outages and surges that he has no control over. He is reporting these incidents as burn and fire hazards. There are no injuries being reported The caller is in touch with the manufacturer.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20180207-BAA5C-1733101. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.