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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE JES1460DS2BB

Category

Kitchen Appliance

Report number

20180213-0EF77-2147392947

Ownership age

About 30 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180213-0EF77-2147392947. Severity: Incident, No Injury. Product: GE JES1460DS2BB (GE 1.4 cu ft Countertop Microwave Oven (Black)). Incident: My GE microwave oven has started to self-start periodically throughout the day, and very randomly. The microwave is less than 3 years old. It has been flickering off and on by itself for 3-4 weeks now. It sometimes self-starts for 1 min, then off for 1 min, then back on again for 1 min, then off again, and will keep going off and on, or sometimes if it starts running by itself it won't stop, even if pushing buttons, unless it gets unplugged. This is unacceptable and a clear malfunction in the product, especially considering it is not even 3 years old. It could cause a fire for sure which scares me but I cannot afford another microwave and don't feel I should have to. It should be fixed by the manufacturer. Before I knew it could cause a fire, it had been plugged in still overnight. I am lucky that me and my 4 kids have not lost our home or our lives. This is not right. I cannot list 1 incident date since it self-starts daily and very randomly so I will just use today's date since it is still going on. Thanks, Liana

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180213-0EF77-2147392947. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.