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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone 7

Category

Phone

Report number

20180217-CF328-2147392837

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180217-CF328-2147392837. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Apple iPhone 7. Source model text: iPhone 7 Plus. Incident: My daughter plugged her iPhone cord into her iPhone7 Plus to charge. After 20 minutes of charging, she went to unplug her phone and the connector and cord at the phone sparked, got hot, burned her finger and had a small flame. After unplugging the phone from the cord the cord was still smoldering. At which point she unplugged the outlet strip from the wall. Her apple charger was plugged into the outlet strip. We went to the Apple store with the phone, charger and cord. They ran a test on the phone and said the phone is not defective and would not replace it. We elected to escalate the issue with Apple Corporate and are waiting for their response.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180217-CF328-2147392837. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.