SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180222-38B5E-2147392723. Severity: Incident, No Injury. Matched catalog product: Kenmore 148.45961610. Source model text: 148.20125510. Incident: Sears Kenmore gas grill m# 148.20125510 S# RBTN015226 purchased 5/1/16, after assembly grill caught on fire at first lighting due to bad hose fitting, which melted wires. No injury's, called phone number in owners manual and they sent out a new part. Grill had worked great since then. 2/21/18 Last night noticed large flame coming from under heat diffusers. lifted grates and diffusers, found stainless steel burners had rotted and cracked in less then 2 years. also found that the main body of the grill had rusted away in the back where burners are secured. The burners are under a 10year warranty so I called the 800 number 1-844-553-6667 and was told they could sell me the parts. When I explained that the burners were under a 10 year warranty he said they can only sell the burners for 55.00 each(4) and that I would have to take it up with the store that I bought it at. Also gave me a quote on the main body of the grill which is not under warranty at 367.00. Now granted its not under warranty but it still should not rust away to the point that I cant get new burners and install and secure them. After a few very frustrating phone calls with them I started to look else where for parts for it to no avail. But found quite a few negative reviews for this grill and other Kenmore grills for similar issues. Also there is a class action lawsuit for other Kenmore grills, and after reading about that, this grill model probably should have been included. This could have resulted in a fire,bu