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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.9446.3700

Category

Kitchen Appliance

Report number

20180222-68CC5-1736613

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20180222-68CC5-1736613. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.9446.3700. Source model text: 790.94469700. Incident: F10-Error Total Uncontrolled Thermal Runaway of range oven when power relays weld on power relay circuit board. Board burns, contact become loose , copper foil melts & becomes unattached. Meanwhile temperature soars to harmful dangerous levels that could seriously harm or kill a person. Why? Micro control processor does not lock the oven door in an F10 Runaway condition. Also there is NO back up or redundant safety cutout with a consealed manual rest for the technician when the condition occurs! THE ONLY SAFE WAY TO STOP THE RUNAWAY AND KEEP YOUR HOME FROM BURNING DOWN IS TO TURN OFF THE MAIN UPSTREAM BREAKER!!!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180222-68CC5-1736613. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.