SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180223-E24BF-2147392707. Severity: Injury, First Aid Received by Non-Medical Professional. Product: microsoft Surface 3 Microsoft Surface 3 (microsoft surface 3 tablet pc (10.8-Inch, 64 GB, Intel Atom, Windows 10)). Incident: On February 13th, I had my surface 3 tablet plugged into the outlet on my kitchen counter inside of the leather flip top style case. The Surface was on but in sleep mode with the device being powered by the a/c cord. I took the device off the a/c power cord and noticed right away it was very warm, even through the case. Thinking it was nothing more than electrical warmth I then flipped open the case and tried to pull the device out of the case and when I did the device was burning hot. I was shocked and in a fair amount of pain on my fingers and the palm of my hand. I dropped the device as a result of the burns on my hand. I have since taken photographs of the burns on my hand as well as the damage that the Surface experienced as well. Thankfully I got home when I did because there is no doubt in my mind that this would have caught on fire shortly after this time. This was burning hot and even left visible burn marks on my hand where I had a grip momentarily. Now the device does not even seen to be operating and I am distraught over this whole ordeal. I will be contacting microsoft and I will how they would like to proceed on this. Hopefully someone else's surface does not catch fire like I believe mine would have. I hope they are at least going to repair my device, or I will have gotten burned twice now; First by the device and then burned out of nearly $800.