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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sears Kenmore 665.13213K900

Category

Kitchen Appliance

Report number

20180309-45E16-2147389411

Ownership age

About 95 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180309-45E16-2147389411. Severity: Injury, No First Aid or Medical Attention Received. Product: Sears Kenmore 665.13213K900 (Sears Kenmore Dishwasher manufactured by Whirlpool). Incident: Sears Dishwasher (manufactured by Whirlpool) burning/fire smell. Subsequent to the smell machine is inoperative... dead. The control board in dishwasher is burnt. This is a known issue per http://www.kitchenaidfire.com/ and DishwasherSettlement.com website. Sears and Whirlpool giving me the runaround. Dishwasher info: Sears Kenmore Model# 665.13213K900 Stock# 13213K Serial# F00808143 Date of event: 01/30/18 Purchase/Delivery date on receipt: 4/17/2010 I have been trying to get this resolved but getting nowhere. I understand this unit is part of a well known event with defective control boards and are a fire hazard. There was a report on WXYZ TV (see https://www.wxyz.com/money/consumer/dont-waste-your-money/find-out-if-your-dishwasher-is-a-fire-risk ) . I am seeking a replacement unit or similar equitable compensation.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180309-45E16-2147389411. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.