SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180314-F2492-2147389276. Severity: Incident, No Injury. Product: Samsung NE58F9500SS (Glass top electric range and oven. Stainless steel, black glass top with front mounted control knobs. Manufactured in January of 2015 unknown specific date.). Incident: On two occasions, the knobs on our Samsung Glass top electric range were bumped inadvertently. This caused a burner to activate ultimately melting and setting fire to a plastic bowl that was on the glass surface. Fortunately, my wife was able to shut off the stove and remove the bowl to the sink before further fire damage occurred. This occurrence was on March 14, 2018. The first occurrence was approximately two years ago in the summer of 2016 when the knob was bumped by a passing person, activated and burned a laptop computer case. There have been several other activations caused by our children bumping into the range and activating the burners. The knobs are extremely sensitive to being "bumped" by persons working normally in the kitchen. They are mounted on the front of the range at approximately waist level. Because the accidental activation is so prevalent, we have begun to remove the knobs when the range is not in use. The model # is NE58F9500SS. It was manufactured in Thailand in January of 2015