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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Frigidaire FGEF3055MFE

Category

Kitchen Appliance

Report number

20180321-89DA5-2147389118

Ownership age

About 62 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180321-89DA5-2147389118. Severity: Incident, No Injury. Product: Frigidaire FGEF3055MFE (Frigidaire Gallery Electric Range, model FGEF3055MFE, serial # VF23971385). Incident: I purchased a Frigidaire Gallery electric range (model FGEF3055MFE, serial # VF23971385) in 2013. On 3-18-2018 the computer board in back of the range caught on fire. I had the oven set at 375 degrees. An alarm went off with an error code F10. I was not able to shut the range off. Smoke was coming out the back of the range. Had to shut the circuit breaker off. My husband checked the oven temperature with a heat gun and it registered 640 degrees. I called Frigidaire and explained how their product could of burned my house down. I asked to speak to a supervisor and she would only offer a 30 percent discount on the parts because my model has not been recalled. I am not happy with Frigidaire. I feel a company should stand behind a product that changes on fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180321-89DA5-2147389118. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.