SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180323-F2651-1745784. Severity: Injury, No First Aid or Medical Attention Received. Product: Nest Model Name: 2nd Generation (Smoke and Carbon Monoxide Detector - Nest Protect Smoke and Carbon Monoxide Battery). Incident: The consumer states that there was a fire in her home however the smoke and carbon monoxide detector did not alert her or her family of said fire. The consumer notes that the smoke detector is also supposed to send an alert to 1) the consumer's cell phone, 2) the consumer's friend's cell phone, and 3) the Manufacturer however not one party received the alert. The consumer indicates that her mother inhaled smoke, which aggravated her condition as she has medical illnesses. The consumer states that the fire was caused by a carpet that began smoldering and eventually caught fire. The consumer notes that the other smoke detectors in her home worked. The consumer contacted the Manufacturer and explained the situation; the representative she spoke with informed her that the smoke and CO detector must have had a faulty sensor, and so they would provide a replacement unit, which the consumer has since received. The consumer plans on keeping her unit for at least the next thirty days in case an investigation ensues.