SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20180326-EE823-2147389006. Severity: Incident, No Injury. Product: Tassimo Tassimo Cappuccino (TAssimo coffee brewing system. These coffee makers use a specific coffee pod called a T-disc and the particular pods having issues are their Cappuccino creamer pods which must have been manufactured with a defect that doesn't allow hot liquid to flow out properly, so it explodes and expels hot liquid out the front of the machine. I will add the upc of the T-Disc package and not the coffee maker itself since the sefect is with the pods and not the coffee maker.). Incident: Product is specifically TAssimo brand Cappuccino T-disc pods that are defective. I contacted TAssimo customer service and was told they have had reports of these specific t-discs exploding due to the pods not allowing hot liquid to expel into coffee cup. Pressure of hot water builds up, you can hear the coffe maker stressing and popping and then hot contents are sprayed out toward the user, me! I was told they would do nothing about my ruined coffee maker due to it being outside the 1 year warranty. But more disturbing, they told me to either discard the discs or take them back to the place of purchase which is Bed Bath Beyond. This store is aware of the issues and clearances the defective discs which I purchased not being aware they are defective and possibly dangerous. The company customer service rep ([REDACTED]) told me they have had several recent reports of the pods exploding. So much pressure builds up that it damaged my coffee maker and I had mess to clean up, but luckily I wasn't standing at the time where the creamer pod blew up avoiding getting burned. They were completely disinterested in the issue, and I was given a supervisor to talk to ([REDACTED]) and a case #[REDACTED].