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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung ME16H702SES

Category

Kitchen Appliance

Report number

20180406-F7641-1749871

Ownership age

About 9 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180406-F7641-1749871. Severity: Incident, No Injury. Product: Samsung ME16H702SES (Microwave). Incident: In August 2017 the caller noticed that her microwave did not stop running after being used. The timer hit zero, and the caller removed the food from the microwave. Once the caller closed the microwave it would begin to run again even after the timer was on zero. After this first incident, the microwave has continued to run after each time it has been in use. The caller says that the microwave has even spontaneously cut on by itself and continuously ran. This has happened maybe 20-30 times since august 2017. In order to get the microwave to stop running the caller has to shut off the breaker. Caller says that before she leaves the house she has to shut off the breaker because she is afraid that the microwave may cut on while not home. 4/6/18 Caller contacted Samsung and they would not speak with the caller. Informed caller to contact CPSC. Caller believes this product is a fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180406-F7641-1749871. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.