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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S9

Category

Phone

Report number

20180414-4CDAA-2147388616

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20180414-4CDAA-2147388616. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S9. Source model text: Galaxy S9 Plus. Incident: The battery in our new Samsung Galaxy S9 Plus overheated & exploded. The phone is continuing to expand & contains a burning smell now that is just continuing to get worse. The phone overheats & shuts off. Nobody was injured. Thankfully this was caught in time & not overnight while people where sleeping & the phone may have been on the charger.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20180414-4CDAA-2147388616. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.