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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Traeger Pellet Grills TFB29LZB

Category

Kitchen Appliance

Report number

20180415-4D8CA-2147388597

Ownership age

About 0 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180415-4D8CA-2147388597. Severity: Incident, No Injury. Product: Traeger pellet grills TFB29LZB (Traeger 20 elite junior pellet grill). Incident: I followed instructions for assembly and use of this pellet grill exactly. The product did not function properly so I spent 2 days with 3 different customer service representatives following their instructions for trouble shooting. In the process of trouble shooting and under guidance from customer service, this grill caught fire, getting hot enough (on a temp setting of 225) to melt the coating on the outside of the grill. (I have pictures of the damage that I can provide if needed). I contacted customer service again and they refused to replace the product and insisted that they would help me to diagnose and fix the product. Initially the agent did not even notify/consult a supervisor about the fire incident. I am not comfortable with this and I am concerned that this product is a fire hazard (and also possibly chemical contamination of food). I felt it is my responsibility to report this incident as I have seen mention of fires on online reviews as well. Thank you, [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180415-4D8CA-2147388597. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.