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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WCG97USODSOO

Category

Kitchen Appliance

Report number

20180417-CA0E3-1752495

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180417-CA0E3-1752495. Severity: Incident, No Injury. Product: Whirlpool WCG97USODSOO (Whirlpool Cooktop (Model WCG97USODSOO, Serial# D73609768)). Incident: Here is my email to Whirlpool: Hi [REDACTED] We had a technician come out to take a look at the cooktop. As I suspected, there wasn't anything "broken" with the unit. I asked if there were any service reports. He checked and said there were not. As I had mentioned previously, we purchased a, builder installed, Whirlpool Cooktop (Model WCG97USODSOO, Serial # D73609768) with our new town home 3 months ago. The issue is that the gas can inadvertently be turned on (without the ignitor lighting it) just be cleaning/wiping the oven knob area. It has happened twice in 3 months since we've been here. Just for comparison, we had a gas cooktop at our previous home and we didn't encounter this issue in 20 years. The difference between the 2 cooktops is that our previous cooktop required just a little more downward force in order to turn the knob. Fortunately, both times someone smelled gas and turned it off before we had a real problem. The second time it occurred, I just happened to stay up late rather that going to bed with my wife. If I had gone to bed, the gas would have flowed until one of us smelled it or it exploded.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180417-CA0E3-1752495. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.