Product
Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS
Category
Kitchen Appliance
Report number
20180417-FA12F-2147388545
Ownership age
About 3 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20180417-FA12F-2147388545. Severity: Incident, No Injury. Product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS (1st stove NX58M9420SS , WITH a regular Bake & Convection Bake and the four different burners I didn't need. 1st, the knobs on this model are very dangerous, and a hazard with children, adults, the elderly and anyone wearing "clothing" around it/leaning over, brushing up, bumping, leaning, reaching, will turn on the knobs, click, click and twice I actually turned on the jets on 2 burners!!!! 2nd The stove went back because the oven would not keep temperature at 350 degrees on the REGULAR bake cycle 2nd stove Samsung NX58H9500WS. These knobs are better, they don't accidently turn on when brushed up against or bumped into. However, the bake setting did NOT stay at 350. It would go from 325 to 400 down/up, but never stay at 350 The tech said that Samsung "trained" them to "take the highest/lowest temp, divided it by 2 and you get "your average temp for the oven" How do you bake a cake at 350 or a cheese cake when the temp fluctuates so much? The tech said, "before you complain, you need to "bake" something to try it out." Unbelievable. Samsung rep said "she has not heard of anything like this and PC Richards sent out another NX58H9500WS. I expressed my concerns with all the stoves going in/out of my house and sent a letter to the [REDACTED] and [REDACTED] of PC Richards expressing the fact that I smell natural gas on occasion. I don't want to call PSEG because during the installation of the 1st stove they turned off my heat/hot water on the coldest day of the year and they did NOT HAVE A LICENSED/REPAIR PERSON to come fix the issue they caused on a Sunday!). Incident: The stove manufacturers are creating a monopoly but using the "same" or "similar" parts creating havoc. If you look at every stove in a Best Buy store (they have the largest selection to observe the variations), each manufacture, if you want a de
Official report number: 20180417-FA12F-2147388545. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.