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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE CGS990SET3SS

Category

Kitchen Appliance

Report number

20180421-00986-2147388459

Ownership age

About 64 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180421-00986-2147388459. Severity: Incident, No Injury. Product: General Electric CGS990SET3SS (GE Cafe Stove model CGS990SET3SS I have saved 2 of the deflector shields that have holes blown threw them. Also, Troy Fire Dept responded to our home on 4/13/18.). Incident: For our GE Cafe Stove CGs990SET3SS, we have the igniter fail 4 times and it has burned a hole in the deflector plate on numerous occasions. it appears the igniter is too close to the deflector plate. The recent technician installed some type of modification. Then awe used it to cook a pizza and my CO carbon monoxide alarms went off in my house 3 times. We called the fire department ( Troy Fire Dept) on 4/13/18 and they told us to get out of the house. Upon their arrival, they found out that now the oven is not working properly and emitting Carbon monoxide gas. We called GE and the sent a technician to our home. He didn't even take a look inside the unit. I had shutoff the gas line. There are numerous complaints within the websites on this problem. GE need to replace the entire oven. I feel very unsafe to operate this unit in my home.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180421-00986-2147388459. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.