SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180425-24348-2147388359. Severity: Incident, No Injury. Product: Kenmore 665.13543N412 (Kenmore Ultra wash dishwasher). Incident: On the evening of 4/23/18 at approximately 9:00 pm I set my 2 YEAR OLD Kenmore dishwasher on a 2 hour delay wash cycle. (I like to run the dishwasher at night so it does not interfere with showers, laundry, etc during the day time hours.) At 11 p.m. I heard the dishwasher start. I went to bed. At approximately 2 am (4/24/18) I was woken up by my daughter claiming that our dog startied barking, woke her up, she�s hearing weird noises and there is a horrible smell in our house. I told her it was probably the dishwasher running and it was fine. She insisted that I get up and check. When I get up to go to the kitchen I smell something that smells like plastic burning and figured something had fallen on the heater coil of the dishwasher. When we get to the kitchen - there is a haze of smoke and the smell is overwhelming. I open the dishwasher to find that nothing has fallen or is melting on the coil but there is about an inch of water in the bottom of dishwasher. I run to the bathroom and before I can come out my daughter is screaming that water is all over the kitchen floor. As I come down the hall back to the kitchen (I had left the dishwasher door open) I see sparks then flames shooting out of the dishwasher door and there�s a sizzling sound coming from the door! The door is so hot that you cannot touch it - just the handle. I call my parents for help and my dad comes down and disconnects the washer from electricity. I called Sears to see if there�s any warranty/protection for this- was transferred to their repair who told me �sorry about your luck and sorry this happened to