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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20180503-722DD-2147388208

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180503-722DD-2147388208. Severity: Injury, Seen by Medical Professional. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: HP Chromebook 11 G5. Incident: Product HP Chromebook 11 G5 - Education Edition, MFG P/N 1FX81UT#ABA, while conducting online web based state testing, the Chromebook device began smoldering near the touchpad. This quickly led to smoke filling the classroom. When the smoldering subsided, the device was photographed and because the device still had remnants of smoke, was later doused with a fire extinguisher.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180503-722DD-2147388208. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.