SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180517-FA69F-1762156. Severity: Incident, No Injury. Product: Kenmore 790.46713605 (electric range). Incident: The submitter is reporting her range for presenting a fire hazard. She states the left front burner remains on the high heat level and fails to shut off. The issue began a year and a half ago and it has become worse. The submitter said she always turns on the burners to a high heat for a few minutes and then lowers the heat level to her desired temperature. She used to repeatedly press the "Off" button to shut off the left front burner but now she has to shut off the circuit breaker to turn off the burner. The submitter said she had an isolated incident with the right front burner last month but she is not sure if the issue will persist. The submitter indicated that the unit is used every other day. Also, that the left and right front burners are used the most. The submitter contacted the retailer in October of 2017 to report the issue and a technician was sent to inspect the unit. The technician advised them to replace the control panel to fix the issue and the repair was done in November of 2017. However, the issue continued to occur. The submitter has contacted the retailer again and advised them of the repeated problem. She was told that a technician would be out in a few weeks. The inspection and repairs will be at the submitter's expense.