SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180521-258DE-2147387829. Severity: Injury, Seen by Medical Professional. Product: Apple Mac Pro Mac Book HD Retina Display (MAC Pro. MacBook Pro 13-inch. HD Retina Display, Silver. Serial No. C02v67ZKHV27). Incident: Responsible Party Contact FCC Materials Only [REDACTED] CEO, Director Apple Inc. Corporate Compliance 1 infinite Loop [REDACTED] Cupertino, CA 95014 Dear: [REDACTED] CEO, Director [REDACTED] I am bringing this situation to your attention. I believe Apple reputation should stand, until I dealt with several of Apples Care Service Team, for 4 months after sustaining substantial injuries. The injuries are substantial enough I under doctor care. Your Apple Care group have been unwilling to replace the second defective computer I purchased at Best Buy. On January 7, 2018 I call in to Apple Care Service because the 3-month-old number 2 computer just burned me and melt down fumes that spray all over me, partly closing my respiratory tract. At that time, I told [REDACTED] to replace it because it will never be any good. And the damage to it depreciated it in value. He said he had to look at it. Yet returned it to me any way. The computer was still having problems. I reported it over and over. Apple Care would only call me back. On other attempt was made to correct the problems. On January 10 Apple repair received the computer. Repair # [REDACTED] and returned to me on January 10. The computer still gets to warm, loose battery power quickly, When I use it irritate and inflame my respiratory tract and fingers and hands again. We have had many discussions about repair or replace to no avail. I don�t have a usable computer now. ECU Compliance Committee: Physical Injury sustained from MAC Pro. I am requesting Materials Data Sheet information for computer components for MacBook Pro 13-inc