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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Nest Topaz-2.7

Category

Electronics

Report number

20180525-2A4B0-2147387734

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20180525-2A4B0-2147387734. Matched catalog product: Nest Topaz-2.7. Source model text: Nest Protect - Topaz-2.7. Incident: We have (2) Nest Protect products, one upstairs and one downstairs that are smoke and co2 alarms. Both were purchase at different times and one is 3 months old. Our stovetop is a glass stovetop with touch controls. The cat stood on it and turn on a burned to high that had a silicone hot plate on it and a bread knife with a wooden handle. My wife and I were outside when the cat did this. We came in the house and it was filled with smoke throughout. Neither of the 2 Nest Protects detected smoke nor were alarming. If we hadn't come in when we did, the whole house could have burned down.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180525-2A4B0-2147387734. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.