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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Electrolux PLES389ECE

Category

Kitchen Appliance

Report number

20180531-5E121-1765198

Ownership age

About 132 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180531-5E121-1765198. Severity: Incident, No Injury. Product: Electrolux PLES389ECE (Knobs on range). Incident: This caller is reporting her range knobs She lives in a Condo development with two buildings built in 1805 and 1910 these two building were connected around 2007. She and her husband moved in around 2007 and the appliances were already in the condo. She noticed very, very early that the knobs on her range are turned extremely easily, however she realized May 28th, 2018 that the range turned itself on and the fire department advised her that this fire reached 1000 degrees. This is after switches were replaced a year ago. She did contact the manufacturer who advised her that they will send her new switches and moisture barriers because there may be an electrical short. She is waiting for the delivery of these items so that hopefully she will be the repair she has been waiting for. I added photo and information on CPSC website

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180531-5E121-1765198. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.