SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180604-31019-2147387559. Severity: Injury, No First Aid or Medical Attention Received. Product: Ellipsis Ellipsis MHS 815L (Modem, Ellipsis MHS 815L, 2x3x1/2 inches Connects computer by radio network signal to Verizon microwave.). Incident: Verizon modem Ellipsis Jetpack MHS 815 L swells to twice normal, too hot to touch, smells, shuts down. Battery is sealed inside unit. Verizon store unable to remove battery....proposes to return defective device as is using my return mailing label. Verizon store refuses to accept defective devise without my label for them to use. I do not want them to put this potentially dangerous device in the mail under my name. I do not want me or them to mail it with this potentially damaged/dangerous battery sealed inside. The Ellipsis has not managed its battery properly. It appears to overcharge it's own battery and it does not manage the battery temperature at a safe temperature ...the device gets hot enough to burn a persons hand, possibly start a fire. I have had difficulty returning the defective unit to Verizon and would like you to have a look at it. I would be glad to hand carry it to your lab if it is near your office in Bethesda. If you do want the device, please let me know right away at [REDACTED]. [REDACTED]