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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.78573407

Category

Kitchen Appliance

Report number

20180607-E3358-1766853

Ownership age

About 60 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180607-E3358-1766853. Severity: Incident, No Injury. Product: Kenmore 790.78573407 (Gas Oven). Incident: Consumer stated that the oven was in use broiling on high for approximately 30 mins, smoke started to emit from the side and top of the oven door and then flames erupted on the interior of the oven which caused the glass door to shatter and melt. She used water to contain the flames, there was an error code F10 beeping on the control panel alerting them that the oven was overheating. Consumer stated that the control panel has been replaced 3 times for the past 3 years. Most current September 2017. The retailer was contacted and she was advised to contact the manufacturer and report the incident she was transferred to the agency. (6/7/18) A service technician was sent out and she was advised that because of the fire it is a cosmetic issue and cannot replace the door, Consumer feels that this oven is a fire hazard and should be reported.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180607-E3358-1766853. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.