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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20180620-11F87-2147387270

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180620-11F87-2147387270. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: Ne59j7630sg. Incident: I used the self clean feature on my Samsung range model number Ne59j7630sg for the first time and it got so hot that it shut down the control panel and the oven remains locked. I flipped the breaker and also unplugged the appliance and it didn�t reset the range like customer service thought it would. I also held the off/clear button for 3 seconds as I was told to do with no result. This is a fire hazard not only because of the heat inside the oven but also because it stresses the electrical components of the range. It seems to be a common issue with Samsung ranges but they will not issue a recall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180620-11F87-2147387270. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.