SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180622-06BC0-1770589. Severity: Incident, No Injury. Product: Masterbuilt 20072514 (Masterbuilt Electric Smokehouse Smokers). Incident: The submitter is reporting the unit for posing a fire hazard. The heating element turns automatically turns on when the unit is plugged in. He said the first incident occurred about a month ago. He turned the unit on and set it to 200 degrees. However, after a few minutes he noticed the food was burning and the heating temperature was at the max, 300 degrees. He turned the unit off and when he turned it back on the heating element went back to 300 degrees. He said now when he plugs the unit the heating element turns on by itself. The submitter contacted the firm about a week later and reported the issue. He was told that they had never heard of this issue and informed him that the unit was not recalled. He was offered a replacement control panel and it arrived a few days later. He installed the control panel per the firm's instructions but the issue was not fixed. He advised the firm that the heating element was still turning on by itself but they said they could not assist further. The submitter was told he could purchase other parts or replace the unit at his expense. The submitter said he has been in contact with [REDACTED] (Case [REDACTED]). He also indicated that he saw other reports online about this issue and he believes the firm should issue a recall.