Product
GE Profile JEB1095
Category
Kitchen Appliance
Report number
20180626-525C8-2147387156
Ownership age
About 157 months to failure (from purchase date when reported)
Failure type
Explosion / rupture
Incident narrative
SaferProducts.gov consumer incident report 20180626-525C8-2147387156. Severity: Incident, No Injury. Product: GE Profile JEB1095 (On June 11, 2018, our GE built in microwave/convection oven (JEB1095) spontaneously exploded resulting in glass all over the kitchen, all over our son's face and chest and an unusable and unsafe microwave. This is the second time this has happened to us in two years. Much to our dismay, we were required, by GE, to pay for the repair two years ago even though this was a clear product defect and caused by no fault of our own. I implored GE to find another solution in anticipation that this would happen again. I even warned that it could happen while one of my children was standing in front of it. I was assured by your technician that this was a fluke and wouldn�t happen again, and yet, it�s exactly what did happen. On June 13, 2018, I called Customer Service and spoke with a representative named [REDACTED]. She has not returned any of my numerous follow up calls or emails. A few days after speaking with [REDACTED], I was contacted by a man named [REDACTED] who informed me that he was from Corporate. We have had two phone conversations and they have been frustrating, to say the least, as I don�t believe he is operating in good faith. [REDACTED] has made an offer to install a replacement microwave that is much less in value and has a completely different style than what we already have. I tried to explain that the model he is offering is different in kind, size and monetary replacement value from the one that I currently have. He was dismissive, unmoved and rude in his reiteration of the offer and unwillingness to consider my history or facts. When I asked for other options, [REDACTED] offered to sell me the model that is most comparable to the one that I currently own, for �only� $800. (Advantium - PSB9100). This is tantamount to a shake down. In all my conversations with [REDACTED], he seems unconcerned with any notion of customer service.
Official report number: 20180626-525C8-2147387156. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.