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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

IKEA STELNA

Category

Home & Garden

Report number

20180701-03C94-2147387062

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20180701-03C94-2147387062. Severity: Injury, Emergency Department Treatment Received. Product: IKEA STELNA (transparent glass mug which is make of tempered glass,length:11cm, width:9cm, hight:7cm, weight:0.21kg.And there is IKEA logo at the glass mug bottom In IKEA China website, its Article Number: 502.589.12 In IKEA US website, its Article Number: 702.589.11). Incident: Dear Sir or Madam I am writing to make a revelation for #IKEA tempered glass mug explosion suddenly# under regular use conditions! And hurt my face with 4 stitches and broken my tooth, multiple soft tissue injuries in the body and mild concussion. I just got up to have some water, used IKEA glass mug which made of tempered glass, suddenly it exploded beside the mouth while I was drinking. There are already several IKEA glass explosion accidents before mine in Micro-blog hot searching, But IKEA did not make any corresponding emergency measures and instructions. IKEA is a large multinational, glass mug as its star product with impressive sales. A large number of people use it. Since the glass mug were so widely used, but IKEA did not have to make any cautions and usage direction, even this mug still on sale in IKEA store. The IKEA Store where I bought this mug is dealing with procrastination now, and said cannot identify the responsibility for the accident, and said this product has been sent to have a test and there is no quality problem. If there is no quality problem, why would I be disfigured by used it to just drinking water?The glass mug was not sold only at the one store but also sold around the world, I just want to know if the IKEA could be responsible for the quality and safety of their customer. I used to be a loyal user and big fan of IKEA,always went to IKEA center for shopping. There are thousands of people are loyal customers of IKEA around the world like me. As a victim, I know the destructive force of tempered glass mug explosion, and I hope

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180701-03C94-2147387062. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.