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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Monoprice Maker Select 3D Printer v2 13860

Category

Printer

Report number

20180702-046AA-2147387054

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180702-046AA-2147387054. Severity: Incident, No Injury. Product: Monoprice Maker Select 3D Printer v2 13860 (3d Printer). Incident: I purchased a Monoprice 3D Printer model Maker Select V2 on December 27, 2017. On June 29, 2018 I started to used the machine as usual. After the printer was plugged in and powered ON, it immediately produced a burning smell that was not normal. While it was on standby for about 1 minute, the smell became stronger and quickly produced a fire flame inside of the control box. Fortunately, I was around to observe the incident and immediately unplugged the printer. Then I quickly moved the unit to a safe location until the fire flame subsided. I quickly contacted Monoprice and reported the incident. They responded but informed me that they only warranty their 3D printers 90 days,. I would think that they would be at least be interested in getting the machine back so they can investigate the cause of the incident. They basically informed me that they will not do anything about it. So I began to research and it turns out that this type of fire incident is very common with this model. Many have reported similar FIRE incident issues especially from consumers that purchased from Amazon.com

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180702-046AA-2147387054. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.