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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Gree Gree Soleus Air GL-DEH-30-1

Category

Kitchen Appliance

Report number

20180711-ADCC2-2147386868

Ownership age

About 51 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180711-ADCC2-2147386868. Severity: Incident, No Injury. Product: Gree Gree Soleus Air GL-DEH-30-1 (Gree Soleus Air GL-DEH-30-1 Dehumidifier). Incident: Gree Soleus Air GL-DEH-30-1 dehumidifier Gets extremely hot Makes entire room hot Sometimes does not pull any water out of the air but runs non stop until I power down Has always made a weird noise which has progressively gotten worse since the purchase date I bought this at Lowe�s I am afraid to leave it on as it now stops blowing air and makes a strange noise as if the motor is somehow locked up and the machine is very hot to the touch. I have turned the machine off several times and all the lights go off, but the machine is still running, I can hear it. It is only when I unplug it that the machine will actually turn off. I am afraid this is going to catch on fire. I have told the children not to plug it back in. I looked up the model Number to contact the manufacturer for help and saw that there is a recall on this model and it has caused excessive house fires. I need a dehumidifier that works for the downstairs of my house as it is damp without a dehumidifier running every day. Please provide me with any information you will that may help me with this situation and product. Thank you.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180711-ADCC2-2147386868. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.