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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Masterbuilt MPS 230S Propane Smoker Model# MB21050813

Category

Kitchen Appliance

Report number

20180726-F6824-2147386561

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180726-F6824-2147386561. Matched catalog product: Masterbuilt MPS 230S Propane Smoker Model# MB21050813. Source model text: Propane smoker Model # 20050211. Incident: Purchased Masterbuilt propane smoker last year and used the unit for the third time this year and luckily we were in backyard as the Masterbuilt smoker set to low and turned around to see a flame shooting out from underneath the unit which I turned off the gas. Inspected the unit which because of poor design which gas fed underneath the unit and close to burner burned away from connection, burned new nonmetallic flooring and melted the connection assembly. Reached out to Masterbuilt and have Case number [REDACTED] with description and photos showing damage to gazebo and unit. The response was spider nest in hose which when speaking to [REDACTED] that it�s not spiderwebs, It�s fibers in the gas line that melted and now Masterbuilt will not return emails or calls so now I will be reaching out to Consumer Affairs as I�m doing now and USA.Gov for investigation and recall because of poor design and defected pro product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180726-F6824-2147386561. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.