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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Dell Latitude 7390

Category

Electronics

Report number

20180730-532E7-2147386504

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180730-532E7-2147386504. Severity: Incident, No Injury. Product: Dell Latitude 7390 (Dell Latitude 7390 notebook computer Color - Black Dimensions- 12" x 8 1/2" x3/4" Processor- Intel core i7 8650u Ram- 16 GB). Incident: My company ([REDACTED]) ordered a batch of 30 Dell Latitude 7390 notebook computers in the April 2018, of that thirty 18 have burned up catastrophically. Upon contacting the manufacturers they are replacing the faulty system board with the same system boards and its just burns up again within a few days to a month. Not only is the manufacturer not offering a refund or exchange they are not acknowledging the issue and the potential of personal injury and/or property damage. There seems to be a group of 4 electrical components on the system board that get so hot that its hot enough to burn the plastic on this notebook computer. Luckily no one has been injured or no property has been lost because of this but if this happened on a plane this could be a deadly issue if something were to catch fire. Dell claims to have fixed the issue with a bios update as it was some bad code that was written and it was giving a false temperature reading but we have had two failures since then and now have decided to pull the notebook computer from our fleet. The incident dates we have had multiple instances from 5/20/2018 -7/29/2018.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180730-532E7-2147386504. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.