SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180803-80663-2147386407. Severity: Incident, No Injury. Product: GE Cafe CGP350SET3SS (GE - Cafe Series 30" Cooktop - Stainless steel Model: CGP350SET3SS S/N: MD717075Q). Incident: A GE Profile Gas Cooktop Previously a similar complaint was filed with CPSC.GOV (Report No. 20160525-03917-2147418317) on May 25, 2016. It was investigated and GE sent a tech about 4 times to replace a bunch of parts. GE - Cafe Series 30" Cooktop - Stainless steel A complaint was also filed with GE Appliances: reference number is # [REDACTED] Details: The cooktop was being used when we heard a loud explosion in the kitchen, went there and saw cooktop are upside down and heavy flames from the cooktop but NO Fire. All pots and pans were all over the counter, the vent hood was hit by something heavy causing damage to the vent hood and the eventually damaged the cabinet. The side of the cabinets also damaged, the countertop cracked. I filed a report with GE Appliances immediately, GE contacted me few days later on and started to ask questions in bits and pieces on 6/29/2018, she GE would need to look at the unit, investigate and will take days. I requested her to at least either replace or let us replace the unit so we could go back to our kitchen but her answer was negative. She referred me to GE Insurance for damages and and other options for food> contacted GE Insurance and started to get a run around, finally gave up when I noticed their motive was to protect GE Appliances instead of helping me with the issue. Of course, were not going to stay at home without the cooktop since we have small children and older parents. I requested both GE Appliances and their Insurance company to schedule the inspection immediately but it was denied. So, we replaced the bad cooktop with a ne