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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE gmhbces

Category

Kitchen Appliance

Report number

20180819-D9595-2147386070

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180819-D9595-2147386070. Severity: Injury, First Aid Received by Non-Medical Professional. Product: GE gmhbces (side by side refridgerator). Incident: I bought all new GE appliances which were installed Dec. 30,2016 from home depot.Last night the ice seemed watery. I was cooking dinner and checked both sides and they were not cold enough. I started looking for the thermostat to see what it said. I just filled it with a months food. As I was reaching in the freezer to pull out food, I burned my fingers. I pulled back removed the food and it was red hot with a flame and hot coils! I have a picture of it red hot and my burnt finger tips I unplugged the fridge . Luckily I came home before it caught the house on fire. My husband is permanently disabled with limited mobility and he was in the room on the other side of the wall where the fire would have spread! I have a cooler filled with meat but the rest and the fridge are a total loss. I am forced to type this with one hand. As A realtor this is aweful . I do consider us lucky the whole house didn't catch on fire. Please contact me tomorrow (monday0 [REDACTED] [REDACTED] [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180819-D9595-2147386070. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.