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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark NV501 28

Category

Home & Garden

Report number

20180904-2330B-2147385770

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20180904-2330B-2147385770. Severity: Injury, Level of care not known. Product: Shark NV501 28 (Shark Rotator Vacuum Model NV501). Incident: I Bought a Shart Rotator vacuum in March 2017, model NV501. Yesterday I was vacuuming as normal and I received a shock while gripping the plastic handle that holds a metal hose. I immediately let go of the handle. I then started to doubt myself and grabbed the handle again and was shocked. Again, I just couldn't believe I was being shocked and grabbed the handle and was shocked again. I googled shark vacuum shocks and seen some recalls concerning that. I called shark this morning and they told me they are sending me a new hose...something could have broken inside. They also claim it could have been a static shock from the carpet even though it's not winter or the type of socks I had on. I didn't have on socks and I don't have wall to wall carpet in my house. I was on the hardwood floor.which is a very light sensation. They said they are going to send me a new handle/hose. I am not happy about this. I don't want to use this vacuum. I am 60 years old and have vacuumed all my life and NEVER been shocked.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20180904-2330B-2147385770. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.