SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20180913-907B6-2147385598. Severity: Incident, No Injury. Product: Miracle-Gro AeroGarden #100641- (Miracle Gro AeroGarden see photos for more!). Incident: Purchased Miracle-Gro Countertop Garden #5001783 Date Code 3417. When repositioning the unit water spilled into base. Base has drain holes to prevent a potential problem but the area where the circuit boards are located do not. Water accumulated around the circuit boards and the unit caught fire melting the base and damaging the surface where the unit was sitting. I contacted the company they first told me the unit was only warranted for 1 year but they needed the purchase information, they also requested the serial number and date code. When I provided the serial and date code I advised them the date code on the circuit board was later than the date code on the bottom of unit! Here is their response: Unfortunately, taking the garden apart completely voids the warranty all together. I will not be able to replace the garden for you. We can offer you a new Harvest for $65.00 plus tax. If you would like to order the new garden please call us at 1.800.476.9669 as we cannot take payment information over the phone. My point is, this is a fire hazard, I would have been willing to purchase a circuit board and base but if that is their response I feel others have had this problems and everyone needs to be aware of the fire hazard.