SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20180926-0581E-2147385331. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Apple iPhone 7. Source model text: MNQVZLL/A. Incident: My daughter [REDACTED] has an I phone 7 Plus rose colored 32 GB. She has had it for around a year. She has never had problems with it until recently. Over this past weekend she was talking on her phone, ended her call and put her phone in her purse, so she could enter her apartment. She placed the phone in her purse with only her wallet also in there. It is a light wallet and nothing protruding from it. After she entered her apartment she pulled out her phone and went to press the home button and there was a message that read: unable to use Touch ID thumbprint. She also looked closely and saw there was a tiny crack on the home button, but no cracks anywhere else. The only issue up to this point she had been having was that the home button had seemed warmer than normal. Anyway, she switched the phone so that she could use it without the use of the home button. She called and told me there was a tiny crack but nothing else. Yesterday she called me to say not only was the phone hot, it burned her inner arm in the shape of the home button. She had taken a nap and the phone was next to her. Her arm can�t in co tact with the phone and burned her only where the home button was located. Immediately she called me and sent me pics. She called [REDACTED], our provider, and they told her she should not just use insurance or have the home button replaced but instead should contact Apple since there was an injury. She called Apple spoke to a lady who put her in contact with a man named [RE