SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181002-47F1D-1799193. Severity: Incident, No Injury. Product: Char-Broi9l 463376017 (Char-Broil propane 4 burner gas grill. Product Model# 463376017. Serial # G470011803003760). Incident: I bought a Char-Broil grill on 6/14/18. I used it 4 times before a fire occurred in the right valve outside the intended area within six weeks of the purchase date. The knob that adjusted the flame melted and fire can be seen underneath the valve. Damage was caused to the grille itself. The company was contacted and opened a file up #[REDACTED]. Contact with the company via email and phone resulted in them sending me an entire replacement of the inner workings of the grille. I requested a new grille which they declined. I also asked for information as to who to report this incident to, they did not provide that information. I decided to report this to you because I learned yesterday at Habitat for Humanities Restore located in Buffalo, NY there was another Char Broil grill someone had donated that was being sold for parts. I noted the similar damage to the gas control knob on the grill and a fire had damaged that grille as well. I inquired of the manager and was informed that they had seen several Char-Broil grilles being donated to them that had had similar damage from fires outside the intended grill areas. I therefore felt an obligation to report this defective product that could have led to an injury if the propane gas continued to teak out of the valve and caused an explosion or bodily injury to someone. I have taken photos of the teak with flame on my grille as well as the damage it caused to Char-Broil. I have also taken a photo of the Char-Broil grill in the Habitat store for prosperity purposes and will be available should you request same. Judging by what I have l